Checked
Richmond Hill water bills: charges, moving and tenant accounts
Richmond Hill, Ontario, Canada
Richmond Hill water bills combine water, wastewater and stormwater charges. Residential bills arrive every three months.
Key information
Richmond Hill water bills combine water, wastewater and stormwater charges. Residential bills arrive every three months. Contact Revenue Services at least five business days before a property closing to arrange the final meter read or a new account.
On this page
Plan your next step
| Task or feature | What to know |
|---|---|
| Residential billing | Every three months |
| Move or closing | Contact city five business days ahead |
| Credit card | 2.25% processor charge |
Your next steps at a glance
- Read your bill
Understand water, wastewater and service charges.
- Arrange the account change
Contact the city five business days before moving or closing.
- Choose payment
Read the tenant and payment responsibilities.
Read the three charges
Water usage is the difference between the current and previous meter readings. Wastewater is billed from the same measured water use, litre for litre. Stormwater uses a separate rate structure based on land area and property type.
The reviewed combined water and wastewater rate is $5.9629 per 1,000 L, effective April 1,2026. Residential accounts are billed quarterly, commercial accounts every two months, and stormwater-only properties twice yearly. A single billing period is not necessarily one month of consumption.
Selling, buying and demolition
Sellers must schedule a final meter reading and give a forwarding address at least five business days before closing. Buyers must contact the city at least five business days ahead to ensure the read and new account are arranged. Ask your lawyer whether they have already sent the request.
For demolition, call 905-771-8949 at least five business days ahead. The city arranges a final reading and meter removal. Changing ownership or demolishing a building is not handled simply by changing the email used for online bills.
Tenant billing and payment
An owner can request a Tenant Billing Application through access@richmondhill.ca or 905-771-8949. The tenant pays a new-account fee. The city sends unpaid-bill notices to the owner, who remains ultimately responsible for arrears.
Once the tenant moves out and the final bill is issued, a new account and new-account fee apply. E-billing is available through the customer portal. Credit-card payment carries a 2.25% processor fee. Contact Revenue Services to change the mailing address.
Useful questions and answers
Which services appear on the bill?
Water supply, wastewater and stormwater management.
How often are residential bills issued?
Every three months. Commercial properties are billed every two months.
How is water use measured?
The city subtracts the previous meter reading from the current one for the billing cycle.
How is wastewater use calculated?
One litre of wastewater is billed for each litre of measured water use.
What is the checked water and wastewater rate?
$5.9629 per 1,000 L, effective April 1,2026. Stormwater is a separate charge.
Does stormwater depend only on water consumption?
No. The stormwater structure uses property land area and property type.
When should a seller contact the city?
At least five business days before closing, to arrange the final reading and supply a forwarding address.
What should a buyer do?
Contact Revenue Services at least five business days before closing to ensure the final read and new account are arranged.
Can the bill be put in a tenant’s name?
Yes, through the owner’s Tenant Billing Application. The tenant incurs an account fee, but the owner remains responsible for unpaid bills.
Is credit-card payment free?
No. The payment processor charges 2.25%.
Official information and next steps
Facts checked on October 14, 2026. Seasonal conditions and available appointments can change.