Technology and Systems Coordinator
Job Description
International Development and Relief Foundation (IDRF)
Department: Finance & Administration | Reports to: Director of Finance | Position: Full-Time
Position Summary
The Technology & Systems Coordinator supports reliable, secure and effective technology operations across IDRF. The position coordinates day-to-day IT requests, provides practical support for donor and business systems, and helps implement approved technology and AI-enabled improvements. The role emphasizes responsive service, clear documentation, effective follow-through, and cross-departmental collaboration.
Key Responsibilities
1. IT Coordination
- Serve as the primary internal contact for staff technology and IT service requests; track issues and follow through to resolution.
- Provide first-level support for common device, software, connectivity and peripheral problems, escalating specialized issues as needed.
- Coordinate approved equipment setup, replacements, user onboarding and offboarding, software requirements and access requests.
- Maintain accurate equipment, software, and licensing records, provide basic user guidance, and document recurring issues.
- Monitor outstanding vendor requests, service responsiveness, and recurring problems; communicate significant issues and recommended solutions to management.
- Support approved upgrades, security-awareness initiatives, installations, and technology rollouts.
2. CRM and Business Systems Support
- Develop practical proficiency in Blackbaud Raiser’s Edge NXT through training and hands-on support.
- Work with the Database Administrator to assist users with routine CRM questions, troubleshooting, documentation and system testing.
- Help investigate technical issues affecting online giving, donor records and related workflows, referring donor-data corrections and financial discrepancies to the appropriate teams.
- Support approved improvements to data quality, reporting workflows and system integrations within established permissions.
- Provide occasional technical assistance or backup to Donor Care during high-volume periods; routine donor enquiries and case management remain with the Donor Care team.
3. AI, Automation and Process Improvement
- Identify manual or repetitive tasks that could be improved through existing technology, automation or approved AI tools.
- Research and recommend practical solutions based on cost, usability, privacy, security and measurable organizational benefit.
- Assist with testing, rollout, documentation and staff training for tools approved by management.
- Help staff adopt responsible practices and escalate concerns involving confidential donor or beneficiary information, cybersecurity, accuracy or inappropriate use.
- Support organization-wide AI initiatives established by executive leadership; focus on practical implementation and user support.
4. Cross-Departmental Collaboration and Project Support
- Work constructively with Finance, Fundraising, Donor Care, Database Administration, Programs, Operations and external providers to understand operational needs.
- Coordinate assigned technology projects, including tasks, timelines, testing, communication and follow-up.
- Provide clear status updates, maintain project documentation and identify opportunities to reduce duplication, errors and unnecessary costs.
- Assist with time-limited operational needs when requested, while maintaining continuity of essential technology support.
Qualifications and Experience
- Diploma, degree or equivalent practical experience in information technology, computer systems or a related field.
- Experience troubleshooting common technical issues and providing helpful, professional end-user support.
- Strong organizational skills, sound judgment, clear communication and consistent follow-through.
- Ability to work responsibly with confidential information and follow information-security procedures.
- Willingness to learn Raiser’s Edge NXT, approved AI tools and nonprofit systems.
- Assets include experience with Microsoft 365, CRM platforms, external IT providers, process improvement and nonprofit operations.