Jobs in Richmond Hill

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Within 25 km of Richmond Hill

Added 8 days ago
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Flexstaf IT

Technical Support Analyst (Help Desk)

Toronto, ON, Canada

Within 25 km of Richmond Hill · About 18.6 km from the city centre

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Job details

Apply by: Dec 12, 2026
Work location: In order to assist with onboarding and workplace introductions, new hires will be required to work four (4) days in office per week during their first three (3) months of service
Experience: 1-2 years' of previous 1st level help desk support and customer service experience
Posted: Nov 5, 2026

Original job description

Requirements:

Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity for both local and remote users
Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
Responsible for applying security patches and updates on O/S and applications on workstations, including endpoint software
Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
Development, maintenance and updating of systems support knowledge base documentation for supported systems, including hardware and software inventory

A great candidate for this position will have:

1-2 years' of previous 1st level help desk support and customer service experience
Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
Well-developed troubleshooting and problem-solving skills
Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software
Post-secondary diploma or certificate from a technical college, or a bachelor's degree in computer science and Microsoft certifications

Must have:

Balance multiple assignments
Problem solving
Great communication
Able to take initiatives
Self-starter

Nice to have:

Experience configuring Microsoft Intune and deploying assets via autopilot
Knowledge using Deskpro as a ticketing system
Experience with Lansweeper for asset inventory

Certification:

Location:

Hybrid
This position follows a hybrid working policy, requiring three (3) days per week in our office and two (2) days working remotely. In order to assist with onboarding and workplace introductions, new hires will be required to work four (4) days in office per week during their first three (3) months of service. (All remote work must be completed from your home office within the province of Ontario.)

Apply on careers-page.com About employer

More about this job

Responsibilities

The Technical Support Analyst at Flexstaf IT will support end users on Office applications, browsers, operating systems and connectivity. They will also roll out, troubleshoot and maintain hardware, patches and workstation configurations, and document systems in a knowledge base.

Requirements

Candidates need 1-2 years of first-level help desk and customer service experience, advanced Microsoft Office and OS skills, and knowledge of TCP/IP, DNS and DHCP. A post-secondary certificate or diploma, or a bachelor's in computer science with Microsoft certifications, is required.

Skills

MS Office
Windows OS
Web Browsers
TCP/IP
DNS
DHCP
LAN/Wireless Networking
Troubleshooting
Patch Management
Endpoint Security
Anti-virus Software
Re-imaging
Asset Refresh
Knowledge Base Documentation
Hardware Inventory
Mobile Devices
Printers
Remote Support
Microsoft Intune
Autopilot
Deskpro
Lansweeper
Customer Service
Problem Solving
Multitasking

Keywords

Help Desk
Technical Support
Desktop Support
MS Office
Windows
Web Browsers
TCP/IP
DNS
DHCP
LAN
Wireless Networking
Security Patches
Anti-virus
Microsoft Intune
Autopilot
Deskpro
Lansweeper
Asset Management
Ticketing System
Hybrid

Tools

MS Office
Web Browsers
Microsoft Intune
Autopilot
Deskpro
Lansweeper

Licenses

Microsoft certifications

Seniority

Entry level

Fields of study

Computer Science

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