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Robert Half

Technical Analyst

Markham, ON, Canada

$23.75 to $27.5 CAD / hour · Temporary

Within 25 km of Richmond Hill · About 13.7 km from the city centre

Apply on roberthalf.com About employer

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Job details

Pay: $23.75 to $27.5 CAD / hour
Job type: Temporary
Apply by: Nov 27, 2026
Experience: 10+ years of experience in help desk, desktop support, or technical analyst roles within an enterprise IT environment.
Posted: Nov 2, 2026

Original job description

We are looking for a Technical Analyst to join our team on a Contract basis in Markham, Ontario. This role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and helping ensure stable, secure service delivery across desktop and infrastructure environments. The successful candidate will bring strong hands-on support experience, sound troubleshooting skills, and the ability to contribute to service improvement and technical planning.

Responsibilities:
• Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions.
• Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards.
• Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations.
• Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution.
• Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected.
• Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action.
• Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities.
• Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness.
• Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise. • 10+ years of experience in help desk, desktop support, or technical analyst roles within an enterprise IT environment.
• Strong hands-on expertise supporting Microsoft environments, Active Directory, computer hardware, and deskside service operations.
• Experience troubleshooting and supporting Mac computers, Android devices, and a range of end-user technologies.
• Working knowledge of Cisco technologies and Citrix technologies in a support or infrastructure-focused capacity.
• Proven ability to manage incidents, service requests, and problem resolution using structured service desk practices.
• Solid understanding of IT operational standards, security procedures, and service delivery expectations.
• Demonstrated ability to document technical solutions clearly and maintain accurate knowledge management records.
• Strong communication skills with the ability to support users professionally and explain technical issues in a clear, practical manner.

Apply on roberthalf.com About employer

More about this job

Responsibilities

The Technical Analyst at Robert Half will support employees with technical problems, set up and maintain computers and devices, monitor systems, and work through tickets until they are resolved. The role also investigates recurring problems and helps improve the support environment.

Requirements

Candidates need 10+ years of help desk, desktop support or technical analyst experience in an enterprise IT environment. They should have hands-on skills with Microsoft environments, Active Directory, Mac, Android, Cisco and Citrix, plus clear documentation and communication skills.

Skills

Microsoft environments
Active Directory
Mac troubleshooting
Android device support
Cisco
Citrix
computer hardware
deskside support
incident management
service request management
problem management
root cause analysis
troubleshooting
knowledge base documentation
service desk practices
capacity planning
system monitoring
IT security procedures
operational testing
end-user technology support

Keywords

Technical Analyst
IT support
help desk
desktop support
end-user support
Microsoft
Active Directory
Mac
Android
Cisco
Citrix
troubleshooting
incident management
service request
ITIL
knowledge base
deskside support
Markham
contract
IT operations

Seniority

Senior

Tools

Active Directory
Cisco
Citrix
Mac
Android
Microsoft

Languages

English

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