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system canada technologies

Service Delivery Director / Program Director

Toronto, ON, Canada

On-site

Full-time

Within 25 km of Richmond Hill · About 24.6 km from the city centre

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Job details

Job type: Full-time
Workplace: On-site
Posted: Mar 23, 2015

Original job description

Company Description

System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Visit us at: http://www.SystemCanada.com

System Canada is an equal opportunity employer.

Job Description

Role: Service Delivery Director / Program Director

Location: Toronto ON

Hire Type : Fulltime / Permanent.

Primary skills: Banking / Financial .

Job Description

Will have total responsibility for all Service Deliveries for our Canadian clients.

Successful execution of projects as per cost and revenues agreed, ability to mine the customer, improvement of profit of ongoing engagements, making our clients referencible, people management etc will all be a part of his KRA 15-25 years of experience of software deliveries in Canada. Delivery in a product organization will be an asset (not mandatory).

BFSI experience a must. GTB - Global transaction banking experience (preferably payments) is preferred.

The role is not a coordinator - so the person should be keen to get down in the trenches and get hands on with delivery matters as necessary while also being able to handle senior management conversations on delivery matters such as status reporting, negotiations. Steering committee meetings etc.

Compensation will have fixed and variable components based on KRAs.

Someone who can not only lead the local efforts but who can also bring their external experience into the senior management team of the global service delivery unit So we need to extend the existing brief to bring particular focus on :

Revenue or P&L experience Multi project line management Management and accountability of whole functional unit, preferably remote from head office Experience of managing delivery teams in an on shore/ off shore model Experience of product delivery to Financial services organisation. It is important that this is a Fin Tech product, not just IT or comms etc. Experience working for a product company is a positive, but the experience mentioned above could have been gained in an SI house. It is not enough just to have worked on the client (bank) side. Strong client communication and management skills is a must, and all the usual proof points of programme success etc are a given.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

The Service Delivery Director at System Canada will own delivery for Canadian clients, keeping projects on budget and revenue targets, growing profit on ongoing work, and leading people. The role also covers senior client and steering committee conversations, and stays hands-on when delivery issues need it.

Requirements

Candidates need 15 to 25 years of software delivery experience in Canada, with banking or financial services (BFSI) experience being a must. Revenue or P&L experience, multi-project and remote team management, and on-shore/off-shore delivery experience are needed, and strong client communication skills are essential.

Skills

P&L management
Revenue management
Multi-project management
Program management
Delivery management
Steering committee management
Stakeholder management
Negotiation
Status reporting
Offshore team management
Onshore team management
Remote team management
Banking domain knowledge
Financial services delivery
Fintech product delivery
Global transaction banking
Payments domain
Software delivery
People management
Profitability improvement

Keywords

Service Delivery Director
Program Director
delivery management
P&L management
program management
BFSI
banking
financial services
fintech
global transaction banking
GTB
payments
on-shore off-shore delivery
steering committee
client management
project management
software delivery
people management
Toronto
Canada

Languages

English

Seniority

Senior

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