Jobs in Richmond Hill

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Within 25 km of Richmond Hill

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Scheduling Dispatcher
BGIS
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BGIS

Scheduling Dispatcher

Markham, ON, Canada

$47,118 to $58,897 CAD / year · Full-time

Within 25 km of Richmond Hill · About 11.4 km from the city centre

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: $47,118 to $58,897 CAD / year
Job type: Full-time
Experience: 1 to 3 years of dispatch, scheduling or customer service work experience
Posted: Nov 14, 2026

Original job description

SUMMARY

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

KEY DUTIES & RESPONSIBILITIES

Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
Receives service requests from the call center and documents service request details into a work order
Assesses and assigns priority to the work order
Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
Monitors and follows up on work order progress to ensure timely completion
Prepares reports to assist in monitoring work orders and resource planning
Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
Other duties as assigned

Work Requirements

Must be able to work shifts, be on-call and be available to respond to emergencies

KNOWLEDGE & SKILLS

1 to 3 years of dispatch, scheduling or customer service work experience
Ability to work well under pressure
Ability to prioritize work orders based on order of importance and impact
Ability to allocate work orders that result in optimal human resource utilization
Ability to understand service request requirements and assign work orders to appropriate Technicians
Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
Strong customer service orientation along with strong customer service skills and sense of urgency
Good communication skills
Understanding of and previous work experience within the facility management services organization, an asset

Licenses and/or Professional Accreditation

None required

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Scheduling Dispatcher is responsible for planning, assigning, and dispatching preventative maintenance and on-demand work orders to technicians. They monitor work order progress and re-assign tasks to ensure optimal utilization of resources.

Requirements

Candidates must have 1 to 3 years of experience in dispatching, scheduling, or customer service. Proficiency in MS Outlook and MS Excel is required, along with the ability to work shifts and be on-call.

Skills

Dispatching
Scheduling
Customer Service
Work Order Management
Resource Planning
Facility Management
MS Outlook
MS Excel
Service Management Databases
Communication Skills
Prioritization
Problem Solving
Technical Support
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Dispatching
Preventative Maintenance
Work Orders
Facility Management
Resource Planning
Customer Service
MS Outlook
MS Excel
Service Management
Reporting
On-call
Shift Work
Logistics

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