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Toronto, ON
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RQ10678 - Solutions Designer - Senior (AWS Expert)

Toronto, ON, Canada

Within 25 km of Richmond Hill · About 18.6 km from the city centre

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Original job description

RQ10678 - Solutions Designer - Senior (AWS Expert)

Downtown Toronto, ON (onsite)

Contract (1 year + high possibility of extension)

The Senior AWS Solution Designer employ a unique set of skills that put the end user at the centre of EP solutions. This ensures the. This skillset is fundamental to designing and delivering an end product that is intuitive and provides an improved user experience. The skillset required is in high demand across the OPS and is difficult to obtain internally. The proposed resource will be used while ongoing attempts to secure internal resources proceeds in parallel.

Must Haves:

Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.

Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis

Developing and maintaining system design models, technical documentation and specifications

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More about this job

Responsibilities

The Senior AWS Solution Designer will design and deliver intuitive solutions that put the end user first. The role builds and maintains system design models, technical documentation and specifications for cloud contact centre systems.

Requirements

Candidates need extensive experience with AWS services such as Lambda, Connect, API Gateway, Lex, Kinesis, S3, Glue, DynamoDB and RDS. They also need extensive experience designing and implementing Amazon Connect contact centres, including call flows, call recording, Contact Lens and CTR analysis.

Skills

AWS
Amazon Connect
AWS Lambda
API Gateway
Amazon Lex
AWS CLI
Kinesis
S3
KMS
AWS Glue
DynamoDB
RDS
AWS Amplify
Contact Lens
Call flow design
Call recording
CTR data analysis
Contact centre metrics
Solution design
System design modelling
Technical documentation
User experience design

Keywords

AWS
Amazon Connect
AWS Lambda
API Gateway
Amazon Lex
AWS CLI
Kinesis
S3
KMS
AWS Glue
DynamoDB
RDS
Amplify
Contact Lens
contact center
cloud architecture
solution design
system design
technical documentation
user experience

Seniority

Senior

Tools

AWS Lambda
Amazon Connect
API Gateway
Amazon Lex
AWS CLI
Kinesis
S3
AWS Glue
DynamoDB
RDS

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