The Rental Team Lead is a senior individual contributor responsible for supporting day‑to‑day rental and used equipment operations while performing full rental coordinator duties. The role provides operational expertise, ensures consistency in processes, supports fleet readiness, and serves as the primary escalation point for complex customer or stakeholder issues.
While this role does not have direct reports or formal managerial accountability, the Team Lead acts as a trusted resource and “go‑to” person for the branch, helping maintain continuity, quality, and customer confidence in daily operations.
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Pay Type
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Full Time, Permanent
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Compensation
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$53,125.00 to $66,407.50
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The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
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As a Rental Team Lead, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Manage daily rental and used equipment operations, including contracts, invoicing, and logistics coordination.
- Act as a senior point of reference for complex situations involving customers, processes, or rental assets.
- Ensure rental fleet availability, data accuracy, and operational readiness within internal systems (DBS/SAP).
- Support and guide Rental Coordinators by sharing best practices, without direct supervisory responsibility.
- Coordinate equipment inspections, returns, and follow-up activities related to repairs or warranty claims.
- Contribute to continuous process improvement initiatives, cross-functional projects, and compliance with health and safety standards.
Must-haves for this role:
- College diploma in administration, sales, or a technical field.
- Strong customer service orientation and excellent communication skills.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Proficiency with Microsoft Office applications and the ability to quickly learn ERP systems (e.g., DBS/SAP).
- Strong analytical and operational problem-solving abilities.
- Experience in equipment rental, material handling, or used equipment management.
- Knowledge of maintenance processes, equipment preparation, and fleet management.
- Understanding of warranties, repairs, and equipment lifecycle management.
- Experience in an operational or industrial environment.
- Demonstrated ability to serve as a subject matter expert or key resource for colleagues.
About Toromont Material Handling
Toromont Material Handling, a division of Toromont Industries Ltd., supplies, rents and services a complete range of material handling equipment - including electric and internal combustion forklifts, container handlers, and warehouse solutions. We are recognized for our superior technical expertise, strong customer relationships, and commitment to safety across all operations.
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
