About us:
"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "
– Brunello Cucinelli
Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.
Who you are:
Reporting to the Store Manager, the Department Manager, overseeing either the Mens or Womens collections, function as an ambassador of the brand while leading the sales team to offer an exceptional customer experience and meet sales and operational objectives in store. The Mens / Womens Department Manager is accountable for leading their department while supporting the Store Manager in ensuring a highly productive work environment, supporting the overall people management initiatives of the business, and in the absence of the Store Manager, they are responsible for the success of the business.
Role responsibilities:
- Maximize all selling opportunities to achieve (and exceed) individual sales goals and department sales goals for the business
- Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results
- Provide industry leading customer service building guest loyalty through in-store experience.
- Develop events/networking opportunities that will continue to grow customer base, with particular emphasis placed on building local market
- Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
- Manage and assist associates with the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to customers
- In connection with Store Manager, oversees, observes, and gives feedback on client interactions ensuring that each ambassador provides a tailored, personal, and memorable experience aimed at growing client retention.
- In connection with Store Manager, coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner.
- Complete Operational objectives, opening and closing the store, and other tasks as assigned by Store Manager.
- Assign and prioritize tasks and staff activities each day.
- Ensure visual merchandising standards are maintained throughout the day, assist with floor sets and moves as needed.
- In absence of Store Manager: make decisions that have a positive impact on the business.
- Professionally communicate Store/Company objectives priorities, and initiatives to team members.
- In connection with Store Manager, monitor the performance of each sales associate and assess their contribution to store revenues
- Carry out year-end staff evaluations in partnership with Store Manager.
- Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
- Build effective working relationships with colleagues in our other stores and Corporate Partners.
- Follow all company policy and procedure and seek guidance when items are unclear.
- Supports Store manager with onboarding new staff to team.
- Be accountable for all responsibilities, serving as a subject matter expert and point of contact for corporate partners
Qualifications:
- High school diploma required; College degree preferred.
- 3-4 years’ Experience in equivalent role in Luxury Environment
- Proven ability to meet business goals by driving results through store team
- Existing client book or demonstratable ability to network and cultivate clients
- Strong verbal and written communication skills.
- Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
- Proven ability to meet business goals by driving results through store team
- Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
- Able to work a varied schedule each week including nights and weekends.
- Convey positive can-do attitude towards tackling problems.
- Ability to seek feedback and seek other points-of-view while maintaining confident direction.
- Team player who can thrive in a relationship driven environment.
- Passionate, driven, and motivated by product.
Brunello Cucinelli is committed to employment equity and diversity. We welcome and encourage applications from all qualified individuals and provide equal consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected under applicable local law.
In accordance with pay transparency requirements, the salary range for this position is $100,000 to $110,000 CAD per year. Compensation discussions will be conducted openly during the interview process. Offers are determined based on a variety of factors, including relevant skills, training, years of experience related to the role, education, and our organizational structure.
In addition to base salary, Brunello Cucinelli offers a comprehensive benefits package that includes health and dental coverage, life and disability insurance, retirement savings options, statutory holidays, a generous vacation and paid time-off policy, and opportunities for career growth within a dynamic team environment.
