About the opportunity:
- Lead, coach, and develop Revenue & AR and Collections teams, overseeing performance, training, workload distribution, and departmental goals.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Partner with Sales, Legal, Customer Success, and Finance on customer contracts, payment terms, renewals, disputes, and cancellations.
- Manage escalated customer billing and collection issues, assess commission claw backs, and provide financial insights to business stakeholders.
- Oversee SaaS contract setup, amendments, billing, revenue recognition, and accounts receivable in accordance with US GAAP (ASC 606).
- Review complex billing arrangements, month-end revenue entries, AR and deferred revenue reconciliations, and ARR/MRR reporting.
- Support financial audits and ensure accurate contract and revenue reporting.
- Develop collection strategies to reduce overdue AR, improve cash flow, and minimize bad debt.
- Oversee escalated collections, bad debt reserves, team KPIs, and weekly AR reporting.
- Own and optimize the end-to-end quote-to-cash process, improving workflows, accuracy, and scalability.
- Maintain departmental procedures and training documentation while leveraging Sage Intacct, Salesforce, and other financial systems to automate processes.
- Lead system improvements, implementations, and AI initiatives to enhance efficiency and data integrity.
About you:
- Manager who is problem solver, process oriented, analytical and recommend/implement some changes, understands how revenue flows through the organization
- Experience in B2B SaaS, specifically due to contracts. Annual renewals, price increases, co-terms, upgrade/expansion terms. How a lot of derived from the contract, and the maintenance of them
- Business Partnership attitude, instincts to reach out internally and externally to resolve discrepancies
- People management, past experience already as a coach/mentor/manager
This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact HR@vaco.com .
Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).
