Oh, Hello Gorgeous!
The Virtual Lead Sales Aesthetician (LSA) delivers onboarding for new remote Brow and Beauty Experts (BBEs) across Canada, partnering with the Regional Education Manager (REM) to ensure new hires are onboarded in line with Benefit and Health Canada standards. This role will be based in Toronto.
The Virtual LSA will work primarily from a BrowBar located at Sephora, performing salon services (brow/facial waxing, lamination, tinting, and customer service) to achieve service and product goals while adhering to all Benefit and Sephora policies. They will spend at least 1 day a week working from the Benefit Cosmetics Canada office at 33 Bloor St. East to deliver remote onboarding.
What You’ll Do:
BBE Onboarding & Certification
- Partner with the Regional Education Manager to virtually onboard, train, and conduct final certifications for new BBEs and Flexperts, maintaining Global Service Standards.
BrowBar
- Achieve personal sales and service goals by demonstrating, recommending, and selling Benefit products, overcoming client objections cheerfully, and driving cross-selling and up-selling.
- Perform salon services (waxing, tinting, lamination, tweezing) and service walk-ins efficiently with a sense of urgency.
- Book return services and events accurately using the online booking platform.
- Strictly follow health, safety, sanitation, and hygiene procedures before, during, and after services.
- Partner with Sephora Beauty Advisors and maintain a playful, exuberant, bold, and fun attitude to deliver excellent customer service.
- Maintain a clean, organized, and sanitary Brow Bar, ordering supplies in advance and strictly following opening/closing protocols.
- Partner with colleagues and Sephora teams to maintain a respectful, gossip-free, safe, and compliant environment; accurately manage sales via DBR, communicate inventory/training needs to Retail Accounta Manager an/or REM as needed, and train new BBEs on operational standards.
- Manage timecards via ADP, follow absence policies, assist RAMs with operational/scheduling duties, and provide onboarding recaps and feedback to RAMs and REMs.
- Adhere to dress code, hygiene, and loss prevention rules, attend mandatory meetings/training, work from the Toronto office during virtual onboarding, and perform assigned duties.
Qualifications:
- Current Aesthetician certification/diploma required/preferred dependent on province.
- 1-2 years’ experience as an Aesthetician/ performing brow service.
- 1-2 years retail experience.
- Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
Skills & Abilities:
- Comfortable public speaking.
- Proven sales and customer service track record.
- Initiate and manage change in a positive manner.
- Comfortable and competent at services and makeup application.
- Flexible and adaptable to client needs.
- Able to drive is an asset.
- Live Benefit’s values by being exuberant, bold, fun & unexpected!
Why you wanna’ work here:
- TIPS!!!
- Medical/Health Benefits
- Employer RRSP Contributions
- 3 weeks paid vacation
- Bonus Program
- Semi Annual Gratis
- Best in class training (incredible orientation program and continuous training from our fab education team)
- Growth Opportunities (let Benefit help you reach your future goals)
- Referral Bonus (know any other true Benebesties at heart? Successful Brow Expert referrals are worth big money!)
- Great Place to Work® Certified 2026
Vacancy Status: This is an existing vacancy.
We use AI-enabled tools to sort applications based on job-related criteria.
At Benefit Cosmetics Canada, we celebrate the beauty in diversity of people and work to champion equitable opportunities to cultivate inclusivity at all levels of our organization, with the goal of fostering a culture of belonging where everyone feels respected, accepted and connected to each other.
We celebrate diversity and welcome all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, or any other protected status recognized under the Human Rights Code. We are also dedicated to accommodating candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation or have specific accessibility needs during any stage of the application, interview, or employment process, please let us know. We're here to ensure a smooth and inclusive experience for all candidates.
Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit Cosmetics Canada.
