Jobs in Richmond Hill

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Within 25 km of Richmond Hill

Added 1 month ago
BM
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Brand Momentum

Key Holder

Vaughan, ON, Canada

$18.7 to $18.75 CAD / hour · Full-time

Within 25 km of Richmond Hill · About 10.9 km from the city centre

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Job details

Pay: $18.7 to $18.75 CAD / hour
Job type: Full-time
Posted: Sep 28, 2026

Original job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose:

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do:

Leadership and Teamwork:

Assist with manager on duty responsibilities, holding a key and opening and closing the store.

Support team members to achieve daily sales targets and deliver exceptional customer experiences.

Participate in training and onboarding new team members.

Assist with visual merchandising and execution of in-store activations.

Customer Service:

Welcome customers to the store, answer questions, and provide personalized assistance on product features.

Handle returns and resolves customer concerns in a professional and timely manner.

Act as a brand ambassador by sharing Lindt’s values and product excellence.

Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

Ensure compliance with visual merchandising standards and inventory control procedures.

Support inventory duties, including stock replenishment and receiving.

Assist with coordinating corporate gifting orders.

Cash Handling:

Assist with cash handling duties.

Qualifications:

Proven experience in a retail sales or customer-facing role.

Strong customer service skills with the ability to drive sales.

Experience with POS systems and cash handling.

Familiarity with inventory control and visual standards

Confident communication and interpersonal skills.

Ability to prioritize tasks and perform under pressure

Friendly and energetic personality with a customer-first mindset.

Comfortable with flexible availability, including weekends and holidays.

High school diploma or equivalent.

A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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More about this job

Responsibilities

Support store leadership by opening and closing the store, assisting and training team members, and helping achieve sales targets. Deliver personalized customer service, handle transactions and concerns, and assist with merchandising, inventory, and corporate gifting orders.

Requirements

Candidates should have retail sales or customer-facing experience, strong customer service and sales abilities, and familiarity with POS systems, cash handling, inventory control, and visual standards. A high school diploma or equivalent, confident communication, flexibility to work weekends and holidays, and a customer-first attitude are required.

Skills

Customer Service
Retail Sales
Team Leadership
Point-Of-Sale Systems
Cash Handling
Inventory Control
Visual Merchandising
Communication
Interpersonal Skills
Task Prioritization
Training And Onboarding
Sales Target Achievement
Returns And Complaint Resolution
Corporate Gifting
Store Opening And Closing

Visa sponsorship

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Keywords

Retail Sales
Customer Service
Key Holder
Store Opening And Closing
Sales Targets
Point-Of-Sale Systems
Cash Handling
Inventory Control
Stock Replenishment
Receiving
Visual Merchandising
In-Store Activations
Team Training
Onboarding
Returns
Customer Concerns
Corporate Gifting
B2B Sales
Brand Ambassador
Flexible Availability

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