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Amico

IT Support Technician

Richmond Hill, ON, Canada

Salary Range: $45,000 to $55,000

Within 25 km of Richmond Hill · About 0 km from the city centre

Apply on amico.catsone.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $45,000 to $55,000
Experience: The successful applicant will be self-motivated and disciplined, with MCP certification, a diploma from an accredited college or university, and at least 2 years’ work experience.
Posted: Oct 1, 2026

Original job description

IT Support Technician

Richmond Hill, Ontario
Amico Corporation, a medical manufacturing company located in Richmond Hill (Hwy 7 & Leslie area), is looking for an IT Support Technician. The successful applicant will be self-motivated and disciplined, with MCP certification, a diploma from an accredited college or university, and at least 2 years’ work experience. Must be fluent in spoken and written English.

Duties include but are not limited to:

Manage and support user accounts in Microsoft Active Directory and Entra ID.
Manage user mailboxes and accounts in Microsoft Exchange Online.
Manage and support Microsoft services, including Teams, DNS, DHCP, and file servers.
Manage and support user permissions, as well as user onboarding and offboarding processes.
Install, configure, and support PCs, laptops, IP phones, mobile devices, printers, servers, and CNC equipment.
Install, configure, and troubleshoot hardware and software.
Support Windows Server 2022 and 2025, as well as Windows 10 and Windows 11 environments.
Provide technical support for Microsoft 365 applications.
Assist with the installation, configuration, and troubleshooting of network technologies, including VPN, LAN, WAN, and Wi-Fi.
Troubleshoot and resolve network connectivity issues in Cisco Meraki environments.
Provide technical support for ERP systems, including SAP, BV, and Spire.

Knowledge of the following is required:

Microsoft 365 applications and services.
Microsoft Active Directory and Microsoft Entra ID, including related services such as DNS, DHCP, and print servers.
Microsoft Exchange Online and Microsoft Teams.
Basic knowledge of Cisco and Meraki networking technologies.
Remote Desktop, Remote Assistance, and other remote management tools.
IT service management ticketing systems.
Cisco VoIP technologies.
Wi-Fi technologies and wireless controllers.
VPN technologies and connectivity.
Linux – basic knowledge
Knowledge of network switches, routers, firewall.
Knowledge of Virtualization (storage, servers, workstation)

Key Competencies

Strong customer service and organizational skills
Strong Troubleshooting skills
Must have willingness and ability to take initiative

Preference will be given to candidates with a good understanding of computer networks and an interest in expanding their knowledge and experience in that area.

Regular hours are Monday-Friday, 8:30am-5:00pm.

Salary Range: $45,000 to $55,000
*Salary will be determined based on experience, skills, and qualifications.
*Only selected candidates will be contacted.
*This is an active vacancy and we are looking to fill the role as soon as possible.

Apply on amico.catsone.com About employer

More about this job

Responsibilities

The IT Support Technician at Amico will manage user accounts, mailboxes and permissions, and install and support computers, network equipment and manufacturing machines. The role also troubleshoots network connections and supports the company's business software.

Requirements

Candidates need at least 2 years of work experience, an MCP certification and a college or university diploma, plus fluent spoken and written English. Strong knowledge of Microsoft 365, Active Directory, networking and remote support tools is required.

Skills

Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange Online
Microsoft Teams
Microsoft 365
DNS
DHCP
Windows Server 2022
Windows Server 2025
Windows 10
Windows 11
Cisco Meraki
Cisco VoIP
VPN
LAN
WAN
Wi-Fi
Wireless controllers
Linux
Network switches
Routers
Firewalls
Virtualization
Remote Desktop
Remote Assistance

Keywords

IT Support
Help Desk
Microsoft 365
Active Directory
Entra ID
Exchange Online
Microsoft Teams
Windows Server 2022
Windows Server 2025
Windows 11
Cisco Meraki
Cisco VoIP
VPN
Wi-Fi
Linux
SAP
Spire
BV
ERP support
Network Administration

Seniority

Mid level

Licences and certifications

Tools

Microsoft Active Directory
Microsoft Entra ID
Microsoft Exchange Online
Microsoft Teams
Cisco Meraki
SAP
Spire
BV
Remote Desktop

Languages

English

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