Jobs in Richmond Hill

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Within 25 km of Richmond Hill

Added 1 day ago
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Flexstaf I.T. Inc.

Help Desk Support Specialist

Toronto, ON, Canada

Contract

Within 25 km of Richmond Hill · About 14.3 km from the city centre

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Job details

Job type: Contract
Apply by: Dec 6, 2026
Experience: 1-2 years' of previous 1st level help desk support and customer service experience
Posted: Nov 6, 2026

Original job description

NOTE: This is a Junior Position

Requirements:

Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity for both local and remote users
Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
Responsible for applying security patches and updates on O/S and applications on workstations, including endpoint software
Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
Development, maintenance and updating of systems support knowledge base documentation for supported systems, including hardware and software inventory

A great candidate for this position will have:

1-2 years' of previous 1st level help desk support and customer service experience
Advanced knowledge of Desktop/Mobile Productivity Tools (MS Office, OS, Web Browsers)
Knowledge of networking protocols (LAN/Wireless) and communications, specifically TCP/IP, DNS, DHCP, connectivity
Well-developed troubleshooting and problem-solving skills
Knowledge of security patches and updates to O/S and applications on workstations, laptops and mobiles, including anti-virus and security software
Post-secondary diploma or certificate from a technical college, or a bachelor's degree in computer science and Microsoft certifications

Must have:

Balance multiple assignments
Problem solving
Great communication
Able to take initiatives
Self-starter

Nice to have:

Experience configuring Microsoft Intune and deploying assets via autopilot
Knowledge using Deskpro as a ticketing system
Experience with Lansweeper for asset inventory

Location:

Hybrid
This position follows a hybrid working policy, requiring three (3) days per week in our office and two (2) days working remotely. In order to assist with onboarding and workplace introductions, new hires will be required to work four (4) days in office per week during their first three (3) months of service. (All remote work must be completed from your home office within the province of Ontario.)

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More about this job

Responsibilities

Provide first-level technical support for desktop and mobile productivity tools, operating systems, connectivity, and hardware for local and remote users. Deploy and troubleshoot technology, apply security updates, manage workstation and asset tasks, and maintain support documentation and inventories.

Requirements

Candidates should have 1–2 years of first-level help desk and customer service experience, strong troubleshooting and communication skills, and knowledge of productivity tools, networking, and endpoint security. A technical college diploma or certificate, a computer science bachelor's degree, or Microsoft certifications are listed; experience with Intune, Autopilot, Deskpro, or Lansweeper is an asset.

Skills

Help Desk Support
Desktop Support
Mobile Device Support
Microsoft Office
Operating Systems
Web Browsers
TCP/IP
DNS
DHCP
LAN And Wireless Networking
Troubleshooting
Security Patching
Endpoint Security
Asset Management
Customer Service
Microsoft Intune

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
First-Level Support
Desktop Support
Mobile Devices
Microsoft Office
Operating Systems
Web Browsers
PC Hardware
Printers
Networking
TCP/IP
DNS
DHCP
LAN
Wireless Connectivity
Security Patches
Endpoint Software
Antivirus
Asset Refresh
Reimaging
Knowledge Base Documentation
Hardware Inventory
Microsoft Intune
Autopilot
Deskpro
Lansweeper
Microsoft Certifications

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