Financial Debt Recovery Limited (FDR) is a Canadian-owned provider of corporate credit and receivable management solutions, specializing in collection services across all placement levels. Established in 1991, FDR operates as an extension of clients’ businesses, offering programs designed to maximize recoveries while preserving positive debtor and customer relationships. The company is recognized as a pioneer in the Canadian receivable management industry, combining the strengths of a contingency collection agency with the commitment of a debt purchaser.
Role Description The Experienced Collections Specialist is a full-time, on-site role based in Richmond Hill, ON. This position is responsible for contacting customers by phone, email, and other approved channels to arrange payment of outstanding accounts and negotiate suitable repayment solutions. The role includes reviewing account histories, validating debtor information, documenting all interactions in the system, and following established policies, regulatory requirements, and client guidelines. The Collections Specialist will collaborate with internal teams to resolve disputes, provide clear and respectful customer service, and escalate complex cases when necessary. Daily activities also involve meeting individual and team collection targets, monitoring account performance, and contributing to continuous process improvement.
Qualifications
- Demonstrated skills in Debt Collection with the ability to negotiate payment arrangements and manage overdue accounts effectively.
- Strong Communication and Customer Service skills, including clear verbal and written communication and the ability to handle difficult conversations professionally.
- Foundational understanding of Finance principles relevant to receivables, credit, and collections, with attention to accuracy and compliance.
- Previous experience in collections, call center environments, or receivable management is an asset.
- Ability to work in a fast-paced setting, manage multiple accounts, and meet performance targets and deadlines.
- Proficiency with computer systems, CRM or collections software, and basic MS Office applications.
- High level of integrity, respect for confidentiality, and adherence to regulatory and client requirements.
- Secondary school diploma required; post-secondary education in business, finance, or a related field is an advantage.
Join our team as an Experienced Collections Specialist, where your expertise in banking, government, and financial services collections will contribute to our financial success while ensuring professional client service and effective account recovery.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
