This role is responsible for leading the digital programming and pricing execution for KFC Canada across own channels and third-party aggregators. The role ensures accurate menu configuration, pricing logic, and promotional execution while collaborating with cross-functional teams to optimize digital workflows and resolve technical issues. The position requires a strong understanding of POS systems, digital platforms, and operational processes to support seamless customer experiences and business growth.
Responsibilities
- Lead the setup, initial testing, and deployment of digital offers and menu configurations across KFC’s own channel and aggregator platforms.
- Troubleshoot menu exclusions, modifier logic, and pricing discrepancies.
- Manage national pricing structures and ensure accurate categorization across all digital platforms.
- Ensure pricing logic is consistent and visible across Uber Eats, SkipTheDishes, DoorDash, and KFC.ca.
- Coordinate MCR (Menu Change Request) and POS form submissions for digital promotions.
- Oversee execution of seasonal and cultural campaigns including UAT readiness and go-live timelines.
- Define and document digital menu workflows, timelines, and best practices.
- Identify and resolve bottlenecks in digital programming and pricing workflows.
- Collaborate with marketing, operations, tech support, and external vendors to ensure timely and accurate campaign launches.
- Support franchisees and Level 2 support teams with urgent and non-urgent menu issues.
- Work with POS programming lead to resolve POS injection failures and staged validation failures due to menu items and pricing on every other day's basis.
Qualifications
- Education/Certifications
- Required:
- Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- Experience
- This role must have…
- 2+ years of experience in digital menu programming, pricing, or digital operations.
- Strong understanding of POS systems, digital menu platforms, and content management systems.
- Familiarity with NCR Aloha and Oracle MICROS Simphony POS systems.
- Exceptional attention to detail and problem-solving skills.
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Experience with aggregator platforms and digital campaign execution is a strong asset.
- Flexible to work evenings, weekends, or holidays during key promotional windows.
Working Conditions
General work conditions
Full-time hours
Standard office environment (clean, well-lit, temperature-controlled)
Work typically performed at a desk/computer workstation
Access to necessary technology and equipment (laptop, software, etc.)
Safe working conditions, including policies for harassment and violence prevention
Access to workplace accommodations under the Human Rights Code
Meal and rest breaks in accordance with ESA
Job demands
Requires extended periods of sitting and computer use
Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms
Regular communication (in-person, virtual meetings, phone, email)
Travel
The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
