This role is responsible for leading the digital programming and pricing execution for KFC Canada across own channels and third-party aggregators. The role ensures accurate menu configuration, pricing logic, and promotional execution while collaborating with cross-functional teams to optimize digital workflows and resolve technical issues. The position requires a strong understanding of POS systems, digital platforms, and operational processes to support seamless customer experiences and business growth.
- Lead the setup, initial testing, and deployment of digital offers and menu configurations across KFC’s own channel and aggregator platforms.
- Troubleshoot menu exclusions, modifier logic, and pricing discrepancies.
- Manage national pricing structures and ensure accurate categorization across all digital platforms.
- Ensure pricing logic is consistent and visible across Uber Eats, SkipTheDishes, DoorDash, and KFC.ca.
- Coordinate MCR (Menu Change Request) and POS form submissions for digital promotions.
- Oversee execution of seasonal and cultural campaigns including UAT readiness and go-live timelines.
- Define and document digital menu workflows, timelines, and best practices.
- Identify and resolve bottlenecks in digital programming and pricing workflows.
- Collaborate with marketing, operations, tech support, and external vendors to ensure timely and accurate campaign launches.
- Support franchisees and Level 2 support teams with urgent and non-urgent menu issues.
- Work with POS programming lead to resolve POS injection failures and staged validation failures due to menu items and pricing on every other day's basis.
- Education/Certifications
- Required:
- Post-secondary education in Information Technology, Computer Systems, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
- Experience
- This role must have…
- 2+ years of experience in digital menu programming, pricing, or digital operations.
- Strong understanding of POS systems, digital menu platforms, and content management systems.
- Familiarity with NCR Aloha and Oracle MICROS Simphony POS systems.
- Exceptional attention to detail and problem-solving skills.
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Experience with aggregator platforms and digital campaign execution is a strong asset.
- Flexible to work evenings, weekends, or holidays during key promotional windows.
Working Conditions
- General work conditions
- Meal and rest breaks in accordance with ESA
- Access to workplace accommodations under the Human Rights Code
- Safe working conditions, including policies for harassment and violence prevention
- Access to necessary technology and equipment (laptop, software, etc.)
- Work typically performed at a desk/computer workstation
- Standard office environment (clean, well-lit, temperature-controlled)
- Full-time hours
- Job demands
- Regular communication (in-person, virtual meetings, phone, email)
- Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms
- Requires extended periods of sitting and computer use
- Travel
The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus.
Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
- This role requires domestic and/or international travel 10% of the time.
