Jobs in Richmond Hill

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Within 25 km of Richmond Hill

Added 2 days ago
Deskside Technician II
Stefanini Group
Toronto, ON
Added 2 days ago
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Clinical Research Assistant (SRI) - Evaluative Clinical Sciences - Temporary Part-Time 2026-19288
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Deskside Technician II
Stefanini Group
Toronto, ON
Added 2 days ago
T
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Stefanini Group

Deskside Technician II

Toronto, ON, Canada

Full-time

Within 25 km of Richmond Hill · About 18.6 km from the city centre

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Job details

Job type: Full-time
Posted: Nov 6, 2026

Original job description

PROXIMITY SUPPORT TECHNICIAN

- Key Responsibilities
  - End-User Support & Device Management
    - Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment
    - Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments
    - Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite
    - Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards
  - Infrastructure & Equipment Support
    - Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices
    - Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers
    - Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)
    - Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots
    - Maintain point-of-sale systems, displays, scanners, input devices and handheld devices
  - Lifecycle & Asset Management
    - Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning
    - Conduct IT asset inventory control and management with complete audit trails
    - Provision, track, and maintain loaner/temporary equipment inventory for business continuity
    - Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements
    - Perform basic hardware maintenance (Intel, Mac)
  - Project Support & Documentation
    - Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination
    - Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision
    - Document all activities accurately in incident, request, and asset management systems
    - Create and update technical documentation and knowledge base articles
    - Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues
  - Incident & Service Management
    - Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)
    - Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health
    - Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members
    - Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)
  - Business Partnership & Escalation
    - Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels
    - Translate business needs into technical solutions or route requests to appropriate specialized teams
    - Demonstrate service-excellence mindset and effective conflict resolution skills

Required Qualifications & Skills
- Education & Experience
  - Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field
  - Experience with networks and TCP/IP protocols
  - Strong experience and knowledge of Operating Systems (Windows and macOS)
- Technical Competencies
  - Familiarity with ITSM (ServiceNow) and remote support tools
  - Proficiency with Mobile Device Management platforms
  - Understanding of asset management systems and lifecycle processes
Professional Skills
- Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)
- Demonstrated ability to work effectively in a team environment
- Aptitude for conflict resolution and managing pressure effectively
- Proactive attitude and strong desire for continuous learning and professional development
- Service-excellence mindset appropriate for luxury retail environments
- CompTIA A+ or equivalent
- Availability for travel
- Valid driver's license and full ability to drive

Required Qualifications & Skills
- Education & Experience
  - Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field
  - Experience with networks and TCP/IP protocols
  - Strong experience and knowledge of Operating Systems (Windows and macOS)
- Technical Competencies
  - Familiarity with ITSM (ServiceNow) and remote support tools
  - Proficiency with Mobile Device Management platforms
  - Understanding of asset management systems and lifecycle processes
Professional Skills
- Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)
- Demonstrated ability to work effectively in a team environment
- Aptitude for conflict resolution and managing pressure effectively
- Proactive attitude and strong desire for continuous learning and professional development
- Service-excellence mindset appropriate for luxury retail environments
- CompTIA A+ or equivalent
- Availability for travel
- Valid driver's license and full ability to drive

Apply on jobs2.smartsearchonline.com About employer

More about this job

Responsibilities

The Deskside Technician II at Stefanini Group will support end-user devices, printers, video conferencing and point-of-sale equipment across many sites. The role also manages device lifecycles, asset inventory, incidents and documentation, and helps with new site openings.

Requirements

Candidates need a current or completed IT-related degree, experience with networks and TCP/IP, and strong knowledge of Windows and macOS. CompTIA A+ or equivalent, ITSM and MDM familiarity, and strong English communication are expected.

Skills

Windows
macOS
iOS device activation
ServiceNow
ITSM
Remote support tools
TCP/IP
Network troubleshooting
Printer support (HP LaserJet, Zebra, Epson RFID)
Zoom
Audio/video systems
Point-of-sale systems
Imaging and provisioning
Asset lifecycle management
Asset inventory control
Hardware troubleshooting
Intel hardware maintenance
Microsoft Office
Incident management
SLA management
Technical documentation
Vendor coordination
CompTIA A+

Keywords

Deskside Support
IT Support Technician
Desktop Support
Help Desk
Mobile Device Management
MDM
iPhone activation
macOS
Windows
ServiceNow
ITSM
CompTIA A+
TCP/IP
asset management
imaging
Zebra printers
Zoom
point-of-sale

Tools

ServiceNow
Zoom
Microsoft Office
HP LaserJet
Zebra printers
Epson printers
Point-of-sale systems

Licenses

CompTIA A+

Languages

English

Seniority

Mid level

Fields of study

Information Technology
Computer Science
Computer Engineering

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