Jobs in Richmond Hill

Newest first

Within 25 km of Richmond Hill

Added 6 months ago
Chief of Staff
HSB - Hartford Steam Boiler
Toronto, Ontario
Added 6 months ago
Senior Manager, Integration Services
Compugen Inc
Richmond Hill, Ontario
Added 6 months ago
Nurse Graduate Guarantee (NGG) Candidate Pool
St. Michael's Hospital
Toronto, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Richmond Hill, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Richmond Hill, Ontario
Added 6 months ago
Quality Assurance and Compliance Specialist
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Added 6 months ago
Financial Controller North America
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Added 6 months ago
Retail Warehouse & Production Associate - Temporary position
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Store Associate
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Optimum Data GCP Platform Engineer (contract)
Capgemini
Toronto, Ontario
Added 6 months ago
MH
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Vaughan, Ontario
- $36.84 to $50.24 CAD / hour
Added 6 months ago
MH
Ultrasonographer
Mackenzie Health
Vaughan, Ontario
- $36.84 to $51.77 CAD / hour
Added 6 months ago
Technical Lead
Haventree Bank
Toronto, Ontario
Added 6 months ago
T
Customer Success Operations & Systems, Senior Manager
TouchBistro
Toronto, Ontario
- $125,000 to $145,000 CAD / year
Added 6 months ago
School Bus Driver - No Exp. Needed - Training Provided
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Toronto, Ontario
Added 6 months ago
School Bus Driver- No Exp needed - Training Provided!
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Added 6 months ago
RN/RPN/LPN
ParaMed Home Health Care
Markham, Ontario
Added 6 months ago
Retail Store Supervisor
Savers | Value Village
Vaughan, Ontario
Added 6 months ago
Assistant Manager - Vaughan Mills, Abercrombie & Fitch
Abercrombie & Fitch Co.
Vaughan, Ontario
Added 6 months ago
Retail Store Supervisor
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Store Supervisor
Savers | Value Village
Toronto, Ontario
Added 6 months ago
Retail Warehouse & Production Associate
Savers | Value Village
Concord, Ontario

TouchBistro

Customer Success Operations & Systems, Senior Manager

Toronto, ON, Canada

$125,000 to $145,000 CAD / year · Full-time

Within 25 km of Richmond Hill · About 24.6 km from the city centre

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Job details

Pay: $125,000 to $145,000 CAD / year
Job type: Full-time
Experience: 7+ years of experience in Customer Success Operations, Customer Operations, or CS Systems roles
Posted: May 6, 2026

Original job description

We’re hiring a Senior Manager to own and scale the business systems and workflows that power our Customer Support and Customer Success teams. This role is focused on support operations - designing case management workflows, SLAs, routing, and automation to drive a consistent, high-quality customer experience at scale. You’ll combine hands-on system ownership with process design and team leadership. What You’ll Do Drive systems and process changes across Customer Success, prioritizing initiatives based on business impact and operational needs Own the design and evolution of Customer Success workflows, including case management, prioritization, routing, and escalation models within Salesforce, ensuring scalable operations and strong customer outcomes. Lead the evolution of contact centre tooling (e.g., Salesforce Omni-Channel, Amazon Connect) to support scalable, high-performing Customer Success teams Drive automation and process improvements to reduce manual effort and improve consistency across the customer lifecycle Lead cross-functional initiatives with Customer Success, Product, Engineering, Data, and Internal Systems Lead and develop the CS Optimization team, including prioritization, roadmap ownership, and systems governance What You Bring 7+ years of experience in Customer Success Operations, Customer Operations, or CS Systems roles Proven experience owning and evolving Customer Success systems and workflows at scale Strong process design and systems thinking, with the ability to design scalable, end-to-end customer workflows and operating models Hands-on experience working within CRM platforms, including building and optimizing workflows, automation, permissions, and case management Experience defining and improving prioritization, routing, and escalation models, and driving operational performance and efficiency Ability to translate business and operational needs into durable system and process solutions Experience leading cross-functional systems initiatives, influencing stakeholders, and driving change without direct authority Experience leading teams, including prioritization, roadmap ownership, and systems governance

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