Jobs in Richmond Hill

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Within 25 km of Richmond Hill

Added 6 months ago
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Draftaid

Customer Success Engineer

Toronto, ON, Canada

$80,000 to $120,000 CAD / year · Full-time

Within 25 km of Richmond Hill · About 24.6 km from the city centre

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Job details

Pay: $80,000 to $120,000 CAD / year
Job type: Full-time
Posted: Apr 14, 2026

Original job description

Draftaid is building the intelligence layer for mechanical engineering. We auto-generate manufacturing drawings from 3D CAD models, and every product decision we make from here depends on deeply understanding how engineers actually work. We are looking for someone who breathes engineering workflows and is eager to talk to customers every day. What you'll do

Be the technical face of our product in front our existing users
Ensure our AI meets customer drafting standards
Translate what you see in customer sessions into product insight for engineering and sales
Educate the team on drafting conventions across industries
Own the bridge between what customers expect and what the product delivers
Find creative and simple solutions to user problems

What we're looking for

The ability to walk into any machine shop or engineering office and speak the language
Enjoy being customer-facing and internally vocal in equal measure
Hands-on experience as a design engineer across one of these industries: automotive, machine design, automation, robotics, or similar
A deep understanding of manufacturing drawings and DFM principles
Experience configuring CAD environments

Nice to have

Fluency in multiple CAD platforms and PDM systems
Experience writing macros in VBA, iLogic, or SolidWorks API
Familiarity with PLM or PDM administration and configuration
Familiar with estimation and manufacturing process planning
Working experience with GD&T

What we offer

Flexible hours and hybrid in-office
Competitive salary and equity package
Small team, high ownership

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