Job Purpose
The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.
Responsibilities
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Offer exceptional customer service at all times.
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Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
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Participate in outbound call campaign.
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Sales support
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Clerical task
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Provide solutions to customer issues and concerns in a professional and courteous manner.
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Maintain favorable relationships with the customer to encourage repeat and future business.
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Enter all client orders in the system.
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Follow-up on order and delivery statuses when required by the client.
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Perform inventory searches within our network and with external suppliers when required.
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Assist Sales Team and support coworkers in executing certain tasks.
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Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
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Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
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All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Success Factors:
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Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
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Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
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Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
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Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
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Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
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You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
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Having experience in the tire industry is an asset.
