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Laura Canada

Customer Experience Lead

Vaughan, ON, Canada

Within 25 km of Richmond Hill · About 10.9 km from the city centre

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Job details

Posted: May 12, 2026

Original job description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

Act as a stylist to build a personalized wardrobe to the customer.
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
Open and close the store as required.

The people who thrive with us have:

Contagious passion for fashion and customer service
Experience as a team leader or sales trainer
Desire to develop a career in retail
Strong selling and customer service skills

Benefits:

Employee discount in store
Dynamic and passionate team
Career development and advancement program
Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

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More about this job

Responsibilities

The Customer Experience Lead acts as a stylist to provide personalized service while training the sales team on product knowledge and trends. They are also responsible for monitoring sales targets and performing daily store operations such as opening, closing, and inventory management.

Requirements

Candidates must have a contagious passion for fashion and customer service along with previous experience as a team leader or sales trainer. Strong selling skills and a desire to grow a career in the retail industry are essential.

Skills

Customer service
Fashion styling
Team leadership
Sales training
Sales target monitoring
Product knowledge
Trend analysis
Inventory management
Store operations
Communication

Benefits

Employee discount
Career development program
Advancement program
Supportive management team

Visa sponsorship

Not detected in the job text

Keywords

Retail
Fashion
Customer Experience
Sales Leadership
Styling
Team Training
Sales Targets
Store Operations
Inventory
Apparel
Merchandising
Client Relations
Performance Management

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