Jobs in Richmond Hill

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Within 25 km of Richmond Hill

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RIMOWA

Client Care Coordinator (Temporary), Cambridge

Toronto, ON, Canada

Temporary

Within 25 km of Richmond Hill · About 24.6 km from the city centre

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Job details

Job type: Temporary
Experience: 3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
Posted: Jul 14, 2026

Original job description

Position

The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.

Job Responsibilities

Repair & Aftercare Operations

Streamline communication and logistics across workshops, stores, and clients.
Oversee receiving, tracking, label creation, and order dispatching.
Liaise with shipping providers for optimal service.
Verify incoming goods against documents; inspect products to validate total repair requirements.
Handle replacements, upgrades, and “beyond repair” cases.
Support spare parts inventory management and distribution.
Perform simple repairs to assist with the Technician’s queue.

Client Services and Stores Support

Partner with Client Services and Store teams to ensure a smooth client journey and satisfaction.
Manage high volumes of aftercare and repair inquiries.
Estimate quotes and delivery timelines for repairs and spare parts.
Handle workshop-related client complaints; offer creative solutions and timely resolution.
Conduct post-repair detractor calls.

Data Management & Administration

Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile RMS

discrepancies.

Process order invoicing, payments, tax calculation, and reminders.
Manage quotation modifications, approvals, and reminders.
Follow communication procedures, guidelines, and policies.

Profile

3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
Strong analytical, organizational, and communication skills.
Exceptional verbal and written communication skills, strong phone contact handling, and active listening.
Track record of exceeding quotas.
Familiarity with CRM practices; client centric approach with strong commercial awareness.
Ability to adapt to different personalities, demonstrating excellent interpersonal skills.
Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
Adept in multi-tasking, prioritizizing, and managing time effectively.
High school degree required

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More about this job

Responsibilities

The Client Care Coordinator facilitates a seamless client journey for aftercare inquiries and services, focusing on workshop operations and logistics. Responsibilities include managing communication, overseeing repairs, and ensuring client satisfaction.

Requirements

Candidates should have 3+ years of experience in Supply Chain, Operations, or Customer Service within a luxury retail environment. Strong analytical, organizational, and communication skills are essential, along with a client-centric approach.

Skills

Client Care
Communication
Logistics
Problem Solving
Customer Service
Data Management
Inventory Management
Analytical Skills
Organizational Skills
Multi-tasking
Time Management
Interpersonal Skills
Salesforce
RMS
CEGID
Repair Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Repair Operations
Aftercare
Logistics
Customer Service
Salesforce
RMS
CEGID
Inventory Management
Communication
Problem Solving
Luxury Retail
Data Management
Analytical Skills
Organizational Skills
Multi-tasking

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