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Added 16 days ago
Bilingual French/English Help Desk Analyst
Frontline Managed Services
Toronto, ON

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Frontline Managed Services

Bilingual French/English Help Desk Analyst

Toronto, ON, M5G 2H6, Canada

Full-time

Within 25 km of Richmond Hill · About 24.2 km from the city centre

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Job details

Job type: Full-time
Posted: Oct 8, 2026

Original job description

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change!We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.  We are seeking Bilingual (English/French) Help Desk Support Analysts to join our team in downtown Toronto.Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools. Pay: $42,000.00 per year Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools. What You’ll Do·         Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.·         Deliver support via phone, email, and chat.·         Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.·         Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.·         Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.·         Maintain consistent, reliable attendance. What You Bring·         High school diploma or equivalent required.·         Clear, professional communication—strong verbal, written, and accurate typing skills.·         Reliable team player who collaborates effectively in a group setting.·         Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.·         High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research. Not Sure You Meet Every Requirement?We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join UsAt Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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More about this job

Responsibilities

Act as the primary point of contact for clients to diagnose and resolve technical issues via phone, email, and chat. Document all requests in a ticketing system while utilizing remote access tools to troubleshoot hardware, software, and network problems.

Requirements

Requires a high school diploma or equivalent and professional communication skills in both English and French. Candidates must be reliable team players with strong critical thinking abilities and the capacity to manage multiple priorities in a fast-paced environment.

Skills

Help desk support
Technical troubleshooting
Remote access tools
User administration
Hardware support
Software support
Network support
Customer service
Incident management
Communication
Critical thinking
Bilingualism
Ticketing systems
Screen-sharing
Problem diagnosis

Visa sponsorship

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Keywords

Help Desk
Technical Support
Bilingual
French
English
IT Managed Services
Hardware
Software
Network
Remote Access
User Administration
Ticketing
Troubleshooting
Incident Management
Customer Support
Professional Services
Legal Industry
Communication Skills
Critical Thinking
Screen-sharing

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