Jobs in Richmond Hill

Newest first

Within 25 km of Richmond Hill

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Brink’s Inc

Bilingual Call Centre Agent

Toronto, ON, Canada

Part-time

Within 25 km of Richmond Hill · About 24.6 km from the city centre

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Job details

Job type: Part-time
Experience: Minimum 2 years of experience in:
Posted: Jul 3, 2026

Original job description

About The Job

About the Role

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements

This role requires flexibility to support schedule coverage, including employee absences and vacation periods.

Required Shift Availability

08:00 AM – 04:00 PM
03:00 PM – 11:00 PM
11:00 PM – 07:00 AM
Availability for both weekday and weekend coverage is required

Key Responsibilities

Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications
Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

A passion for delivering exceptional customer service
Fluency in English and French (spoken and written)
Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications:

Experience working within the transportation/security industry

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More about this job

Responsibilities

The Bilingual Call Centre Agent will respond to customer inquiries via phone and email, providing support related to Brink’s products and services. They will troubleshoot technical issues and collaborate with internal departments to ensure timely resolution of customer concerns.

Requirements

Candidates must be fluent in English and French and have a minimum of 2 years of experience in call centre or customer service roles. Strong problem-solving skills and the ability to manage multiple priorities are essential.

Skills

Customer Service
Bilingual
Problem-Solving
Technical Support
Communication
Collaboration
Troubleshooting
Flexibility
Adaptability
Teamwork
Process Improvement
Time Management
Computer Skills
Email Communication
Phone Communication

Visa sponsorship

Not detected in the job text

Keywords

Bilingual
Call Centre
Customer Service
Technical Support
Problem-Solving
Troubleshooting
Communication
Collaboration
Flexibility
Adaptability
Process Improvement
Operational Reports
Customer Inquiries
Email Support
Phone Support
Transportation
Logistics

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