Jobs in Richmond Hill

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Within 25 km of Richmond Hill

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Assistant Store Manager
Andrews
Toronto, ON

Andrews

Assistant Store Manager

Toronto, ON, M2K 1E6, Canada

Full-time

Within 25 km of Richmond Hill · About 11.7 km from the city centre

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Job details

Job type: Full-time
Experience: Retail management experience in a luxury environment (2-3 years)
Posted: Oct 22, 2026

Original job description

Assistant Store Manager – Operations Lead: Role Specification

Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team.

Nature of Role

The role requires accountability to the different elements of the role outlined below:

‘Product’ Management (Customer Experience and Journey)

Understand Andrews’ services and offerings and how they drive the Customer Experience and Journey both in-store and in the digital sphere.

Become an expert on Product Knowledge, info-points that define our product selection.

Work with management to contribute towards development and implementation of measurable improvements to processes

Assist in the visual merchandising and maintaining visual standards of the store, optimising product and fixture placement/installations for the browsing experience and promoting certain products where required.

Work with the wider team to develop and serve a wide portfolio of high net-worth customers.

People Management

Work with management to recruit, onboard, and develop staff in your store.

Where required, assist in scheduling staff within your store, ensuring coverage throughout store business hours, employee vacations, time off, and absences.

Where required, assist management in developing training plans and performing performance reviews with store associates.

Finance Management

Assist management in maintaining oversight of store, staff, and event costs, with the aim to stay within budgets allocated to your store.

Process Management

Assist in oversight and execution of operational processes and policies, ensuring adoption, adherence to established standards, and emphasizing precision and consistency. Processes include but are not limited to:

Sales floor replenishment

Online order fulfilment & supporting processes

Stock and supply organisation

Coordination of alterations requests and execution

Opening and closing the store

Collaborate with leadership and the wider organization, suggesting improvements to processes where suitable, assisting with iteration and implementation.

Competencies, Technical Skills, and Knowledge:

Retail management experience in a luxury environment (2-3 years)

Team coaching, mentoring, development, and leadership

Financial planning and budgeting (preferred)

Inventory management

Project Management, planning, and execution (preferred)

Process Management

Microsoft 365 Suite, in particular: Word, PowerPoint, Excel, and SharePoint

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More about this job

Responsibilities

Support store sales targets and team development while improving the customer experience across in-store and digital channels. Assist with staffing, budgeting, visual merchandising, inventory and order fulfilment, and consistent execution of store operations and policies.

Requirements

Requires 2–3 years of retail management experience in a luxury environment, along with team leadership, coaching, inventory management, and process management skills. Financial planning, budgeting, and project management experience are preferred; familiarity with Microsoft 365, especially Word, PowerPoint, Excel, and SharePoint, is expected.

Skills

Retail Management
Luxury Retail
Team Coaching
Mentoring
Staff Development
Leadership
Financial Planning
Budgeting
Inventory Management
Project Management
Process Management
Visual Merchandising
Customer Experience
Online Order Fulfilment
Microsoft 365
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Luxury Retail
Customer Experience
Customer Journey
Unified Commerce
Product Knowledge
Visual Merchandising
Staff Recruitment
Onboarding
Staff Scheduling
Training Plans
Performance Reviews
Financial Planning
Budgeting
Inventory Management
Project Management
Process Management
Sales Floor Replenishment
Online Order Fulfilment
Stock Organisation
Alterations Coordination
Store Opening And Closing
Microsoft 365
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft SharePoint
High-Net-Worth Customers

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