Jobs in Richmond Hill

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Within 25 km of Richmond Hill

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WD SWIM

Administrative Assistant & Front Desk

Markham, ON, Canada

Pay Range: CA$22.00 - CA$28.00 per hour · Full-time

Within 25 km of Richmond Hill · About 11.4 km from the city centre

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Job details

Pay: Pay Range: CA$22.00 - CA$28.00 per hour
Job type: Full-time
Apply by: May 10, 2027
Posted: Nov 11, 2026

Original job description

Location: WD Swim - 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2

Job Type: Full-time

Reports To: Operations Manager

Pay Range: CA$22.00 - CA$28.00 per hour

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview

The Administrative Assistant & Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

Welcome parents, members, and guests in a warm, professional manner
Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
Manage class bookings, registrations, cancellations, and member check-ins
Process payments, issue receipts, and assist with basic billing inquiries
Maintain accurate records, files, and member information
Communicate effectively with instructors and management regarding schedules and updates
Perform daily administrative tasks including data entry and basic reporting
Ensure the front desk area remains clean, organized, and professional at all times
Adhere to WD Swim policies, procedures, and confidentiality standards
Promptly report operational issues or concerns to management

Requirements

Qualifications

Previous experience in administrative, front desk, or customer service roles preferred
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Friendly, professional, and customer-focused approach
Basic computer skills, including email, scheduling systems, and spreadsheets
Ability to work independently and collaboratively within a team
Reliable, punctual, and detail-oriented

Benefits

Why Join WD Swim?

Supportive and team-oriented work environment
Opportunity to grow with a wellness-focused and expanding organization
Competitive hourly compensation
Ongoing training and professional development opportunities

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More about this job

Responsibilities

Welcome and assist parents, members, and visitors, responding to inquiries and managing bookings, registrations, check-ins, payments, and basic billing questions. Maintain accurate records, support daily administrative tasks, coordinate updates with instructors and management, and keep the front desk organized and professional.

Requirements

Previous experience in administration, front desk, or customer service is preferred, along with strong communication, organizational, and multitasking abilities. Candidates should have basic computer skills, a friendly and professional customer-focused approach, and be reliable, punctual, detail-oriented, and able to work independently and as part of a team.

Skills

Customer Service
Verbal Communication
Written Communication
Organization
Multitasking
Email
Scheduling Systems
Spreadsheets
Data Entry
Recordkeeping
Payment Processing
Class Booking and Registration
Teamwork
Attention to Detail

Benefits

Supportive Team Environment
Growth Opportunities
Competitive Hourly Compensation
Ongoing Training
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Administrative Support
Front Desk Operations
Customer Service
Swim School
Recreational Facilities
Class Bookings
Registrations
Cancellations
Member Check-Ins
Payment Processing
Receipts
Billing Inquiries
Data Entry
Basic Reporting
Recordkeeping
Email
Scheduling Systems
Spreadsheets
Confidentiality
Facility Operations

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