Original job description
SUMMARY:
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Previous Shoppers Drug Mart experience required.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy
Practice within federal/provincial, regulatory/legal requirements
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide customer care
Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management:
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations:
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
Involvement with financial reports as appropriate
Read and action store communications on in-store web
File incident reports when any customer or staff medication or privacy incidents occur
Experience, Skills & Qualifications:
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
Complete mandatory training and voluntary continuing education workshops, as needed
More about this job
Responsibilities
Manage pharmacy operations while on duty, including dispensing prescriptions, counselling customers and healthcare providers, and providing professional services within the pharmacist’s scope. Maintain compliant records, oversee workflow and inventory, protect patient privacy, and support pharmacy colleagues and store operations.
Requirements
Previous Shoppers Drug Mart experience is required, along with strong customer relations, professionalism, independent decision-making, and problem-solving skills. The role also requires the ability to coordinate and coach colleagues, support business initiatives, use pharmacy systems, follow health and safety procedures, and complete required training and continuing education.
Skills
- Prescription Dispensing
- Medication Counselling
- Customer Service
- Pharmacy Operations
- Regulatory Compliance
- Patient Confidentiality
- Inventory Management
- Workflow Management
- Professional Services
- Team Leadership
- Coaching
- Decision-Making
- Problem-Solving
- Business Development
- Pharmacy Systems
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Pharmacy
- Staff Pharmacist
- Prescription Dispensing
- Medication Counselling
- Over-The-Counter Products
- Professional Services
- Federal And Provincial Regulations
- Privacy Requirements
- Customer Confidentiality
- Consent Management
- Circle Of Care
- Pharmacy Records
- Workflow Queues
- Will-Call Bins
- Inventory Management
- Medication Orders
- Wholesaler
- Controlled Drugs And Substances Act
- Health Canada Reporting
- Financial Reports
- Incident Reports
- Health And Safety
- Pharmacy Systems
- Continuing Education
- Shoppers Drug Mart
