Duties & Responsibilities:
- Manage end-to-end sales order processing and specification entry in NetSuite, ensuring accurate data tracking and alignment with client specifications.
- Monitor inventory control, production plans, and lead times across all product lines to provide proactive timeline updates to customers and internal sales teams.
- Prepare sales invoices, inform clients of pricing and deposit requirements, process payments, and distribute transaction receipts.
- Build and maintain collaborative relationships with customers, logistics partners, and vendors to ensure exceptional customer satisfaction throughout the order lifecycle.
- Collaborate with planning and production teams to strategically manage orders, stock transfers, and intercompany inventory replenishment, optimizing warehouse space and maintaining ideal inventory levels to support Pliteq's mission of diverting scrap tires from landfills into high-performance building materials.
- Evaluate landed pricing, carrier performance, and lane rates to ensure freight cost efficiency and overall business profitability.
- Organize direct-to-customer and warehouse freight shipments, including generating quotes, packing slips, customs documentation, and booking carriers.
- Manage international and domestic logistics operations, coordinating pickup schedules, container bookings, customs brokerage, and CARM compliance.
- Log customer service activities and key metrics in NetSuite to support business development managers (BDMs/BDEs) and drive organic sales growth with existing accounts.
- Review and process Field Complaints (FCs), Return Merchandise Authorizations (RMAs), and Credit Memos in NetSuite.
- Maintain vendor records by requesting updated insurance or resales certificates, reference documentation, and account status updates
Qualifications
This environment requires a competitive and team-oriented attitude. Additional qualifications include:
- Outstanding written and verbal communication skills across all channels (phone, email, and in-person).
- Strong interpersonal abilities to quickly build trust and lasting relationships with clients and cross-functional teams.
- Proven track record in customer service and logistics, including carrier management, freight operations, and customs compliance.
- Self-motivated, reliable, and assertive professional who thrives independently in a fast-paced, high-growth environment.
- Customer-first mindset with a passion for delivering exceptional service standards aligned with Pliteq's sustainability mission.
- Technical proficiency with ERP systems (NetSuite preferred), EDI platforms, and modern productivity software.
- Post-secondary education in Business, Supply Chain, Logistics, or a related field preferred.
Interested? Send your resume and why you know you would knock this job out of the park to hr@pliteq.com and someone from our team will be in touch soon.
Pliteq Inc. will not be responsible for any agency referral fees arising from the use of resumes that currently exist in the recruitment database or have been forwarded to Pliteq directly or indirectly without an authorized agreement. Agency referrals will not be accepted unless approved by the Pliteq Human Resources team.
NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references, and criminal records checks (for which a pardon has not been granted).
Pliteq is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to make their needs/requirements known to Human Resources at hr@pliteq.com.
Pliteq believes in a fully human-centered recruitment process. From the moment you submit your application, your background, qualifications, and potential are evaluated entirely by our hiring team. We do not use artificial intelligence (AI), automated applicant tracking filters, or algorithmic screening tools at any stage of our candidate assessment. Every resume, cover letter, and application material is personally reviewed by someone from our People Operations team dedicated to giving your profile the thoughtful, fair consideration it deserves.
This job profile provides an overview of the minimum requirements of the job and does not include all of the duties inherent, included or associated with the job or with the performance of the job. The Company reserves the right to make changes to the job profile as it sees fit to meet the needs of the organization.
