Job Summary:
We are seeking an experienced Last Mile Delivery Manager to oversee the planning, execution, and optimization of our last mile delivery operations. The successful candidate will have a strong background in logistics, transportation, and delivery management.
Key Responsibilities:
- Develop and implement last mile delivery strategies to improve customer satisfaction and reduce costs.
- Oversee the planning and execution of last mile delivery routes, including routing, scheduling, and carrier management.
- Analyze and optimize last mile delivery operations to improve efficiency, reduce costs, and enhance customer experience.
- Manage relationships with last mile delivery carriers and vendors.
- Collaborate with internal stakeholders, including customer service, sales, and logistics teams.
- Develop and manage budgets for last mile delivery operations.
- Identify and implement process improvements to enhance last mile delivery operations.
- Monitor and report on last mile delivery performance metrics, including on-time delivery rates, customer satisfaction, and cost per delivery.
Requirements:
- Bachelor's degree in Logistics, Transportation, Business Administration, or related field.
- 5+ years of experience in last mile delivery management, logistics, or transportation.
- Strong knowledge of last mile delivery operations, including routing, scheduling, and carrier management.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with transportation management systems (TMS) and other logistics software.
