- Duration: 2026-09-28 to 2027-03-28 ( 130 days) + 120 day extension
- Job Type: Hybrid (3 days onsite)
- Location: Toronto, Ontario
Requirements:
- A minimum of seven years of professional experience in user experience, user interface, interaction, product, or service design, including senior-level responsibility for complex digital products or services.
- Extensive experience planning and conducting discovery, user research, stakeholder interviews, usability testing, and evidence synthesis, and translating findings into prioritized design recommendations.
- Extensive experience creating user journeys, task flows, service blueprints, information architecture, wireframes, interactive prototypes, and high-fidelity responsive designs for web and mobile services.
- Advanced proficiency with Figma, including components, variants, libraries, prototyping, file organization, documentation, and developer handoff.
- Experience designing and documenting accessible digital experiences in accordance with AODA and the WCAG version and conformance level specified by the City.
- Experience contributing to, extending, and applying design systems, including reusable components, patterns, tokens, interaction guidance, content guidance, and governance practices.
Portfolio Requirements:
The proposal must include a portfolio or case studies demonstrating at least three relevant projects. The examples should identify:
- The candidate’s role and responsibilities
- The project context, users, constraints, and objectives
- Research and design methods used
- Key design decisions and supporting evidence
- Accessibility and inclusive-design considerations
- Collaboration and implementation approach
- Measurable outcomes, lessons learned, or resulting improvements
