Bilingual Business Development Representative (French and English Required)
Location: Concord, Ontario
Work Model: In-office
Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m. Some overtime, occasional travel and attendance at industry events may be required.
Employment: Full-time
Salary: $55,000 to $60,000 annually
Languages: Fluent French and English required for customer communication, onboarding, account development and internal collaboration.
Work Eligibility: Legally entitled to work in Canada.
Introduction
Are you a relationship builder who enjoys connecting with customers, uncovering business opportunities and helping accounts grow?
Our client, an established Canadian-owned wholesale distribution company, is looking for a Bilingual Business Development Representative to join its growing sales team in Concord, Ontario.
This is more than a traditional outbound sales role. You will guide new customers through onboarding, build meaningful relationships, identify growth opportunities and develop accounts until they are ready for transition to specialized sales teams.
If you enjoy combining proactive business development with customer relationship management and take pride in keeping your work organized and accurate, this opportunity offers a chance to make a measurable contribution.
Why You'll Want This Role
- Make an impact: Join a growing business where your work directly supports new customer acquisition, retention and account growth.
- Build lasting relationships: Own the customer experience from initial onboarding through regular follow-up during the first six months.
- Develop your sales capabilities: Gain experience across business development, customer success, account management and sales opportunity qualification.
- Enjoy variety: Balance outbound outreach, customer conversations, account research, CRM analysis and collaboration with sales colleagues.
- Join an established business: Work with a Canadian-owned distributor with decades of operating experience and an established national presence.
What You'll Do
You will serve as an important connection between new customer onboarding, customer success and business development.
Your mission is to help new customers get started successfully, understand their business needs, identify opportunities and develop their accounts over time.
You will manage customer relationships, maintain accurate account information and work closely with internal sales teams to ensure growing accounts transition smoothly to the appropriate sales channel.
Responsibilities
- Act as the primary point of contact for new customer account creation, qualification and onboarding.
- Research prospective customers, validate business information and assess account potential.
- Contact customers to gather required information and guide them through the account setup process.
- Introduce customers to available products, services, programs and online ordering resources.
- Manage and develop customer accounts within an assigned territory.
- Conduct proactive outbound outreach to identify new business opportunities and strengthen customer relationships.
- Assess customer needs and identify opportunities for additional products, equipment and services.
- Generate and qualify sales opportunities that contribute to business growth.
- Complete structured customer follow-ups at 30, 60 and 90 days, providing continued support during the first six months.
- Maintain complete, accurate and current customer records in CRM and internal systems.
- Use customer reports and CRM information to identify trends, sales opportunities and account development priorities.
- Collaborate with Inside Sales, Key Account and branch teams to coordinate customer support and account transitions.
- Prepare qualified accounts for transition to strategic sales teams as their business potential develops.
- Support sales campaigns, customer initiatives and special projects.
- Represent the business professionally at industry events and during occasional business travel.
Qualifications
Required:
- 2+ years of experience in business development, customer-facing sales, account management, customer onboarding or a related role.
- Fluent French and English communication skills to support customer conversations, onboarding, relationship development and collaboration with colleagues.
- Strong interpersonal and relationship-building skills, with a professional and confident telephone manner.
- Ability to independently manage customer onboarding, qualification, proactive outreach and account follow-up.
- Strong organizational skills and attention to detail when maintaining customer information and managing multiple priorities.
- Experience using Microsoft Excel, Word and Outlook.
- Proven ability to accurately enter, edit and maintain customer or business information.
- Professional, tactful and diplomatic communication skills when handling customer questions and concerns.
- Ability to work independently while collaborating effectively with sales and customer service colleagues.
- High school diploma or equivalent.
- Legally entitled to work in Canada.
Assets:
- Experience using CRM software to manage customer information, sales activity or account development.
- Experience in wholesale distribution, business-to-business sales or related commercial environments.
- Experience qualifying sales opportunities and developing customer accounts through proactive outreach.
- Familiarity with customer onboarding, account retention or customer success processes.
Benefits
- Employer-paid group health, dental and vision benefits following the three-month probationary period.
- Life insurance, travel insurance, paramedical coverage and an employee and family assistance program.
- Two weeks of annual vacation to start, with one additional vacation day earned per year, up to a maximum of 20 days.
- Group RRSP matching of employee contributions up to 3% after one year of service.
- Paid sick days under the employer's policy, subject to applicable employment standards.
Why Work with Us
At Bilingual Source, we connect talented bilingual professionals with opportunities where their language skills, business experience and career ambitions can make a difference.
Our client offers an opportunity to contribute to a growing sales operation while building valuable experience in customer relationships, business development and account management.
If you are proactive, commercially curious and motivated by helping customers succeed, we would welcome your application.
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
This is an existing vacancy. Our client is currently seeking a Bilingual Business Development Representative.
