Full-time jobs in Richmond Hill, Ontario

Find full-time jobs in Richmond Hill, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Richmond Hill

Added 15 days ago
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Added 15 days ago
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- $45,000 to $50,000 CAD / year
Added 15 days ago
Customer Service Representative
ASCA Office Solutions Inc.
Vaughan, ON
Added 15 days ago
TI
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ASCA Office Solutions Inc.

Customer Service Representative

Vaughan, ON, Canada

Full-time

Within 25 km of Richmond Hill · About 10.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Company Description ASCA Office Solutions Inc., founded in 2004, is recognized as one of Canada’s leading providers of brand-name office and computer supplies, with specialized expertise in print management and service. The company supplies toner, data storage tapes, and office furniture to a broad range of Canadian businesses and public sector agencies nationwide. ASCA focuses on delivering cost-effective, time-saving, and reliable office solutions tailored to each client’s specific operational needs and goals. Team members contribute to a culture that values customization, efficiency, and strong customer relationships, supporting organizations across diverse industries.
Role Description The Customer Service Representative is a full-time, on-site role based in Vaughan, ON. This role is responsible for responding to customer inquiries by phone, email, and in person, providing accurate information on products, orders, and services. Day-to-day tasks include processing orders, tracking shipments, resolving issues, and coordinating with internal teams such as sales, logistics, and accounting to ensure timely, accurate fulfillment. The representative will maintain detailed records of customer interactions, follow up on open cases, and proactively communicate updates to support a positive customer experience. The role also involves identifying opportunities to improve service processes, contributing feedback to enhance policies and tools, and consistently representing ASCA’s commitment to reliability and customer satisfaction.
Qualifications

Demonstrated ability to deliver strong customer service and support, with a focus on customer satisfaction and positive customer experience.
Experience in roles related to Customer Service Representatives or similar customer-facing positions.
Excellent verbal and written communication skills, with active listening and clear, professional phone and email etiquette.
Strong problem-solving skills, attention to detail, and ability to handle multiple inquiries and tasks in a fast-paced environment.
Comfort using CRM systems and office productivity tools (e.g., email, spreadsheets, order management platforms).
Ability to work on-site in Vaughan, ON, collaborate effectively with colleagues, and build constructive relationships with customers.
Previous experience in office supplies, technology products, or B2B customer service is an asset.
High school diploma or equivalent required; post-secondary education in business, administration, or a related field is an advantage.

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More about this job

Responsibilities

Respond to customer inquiries, provide accurate product and order information, process orders, track shipments, resolve issues, and coordinate with sales, logistics, and accounting. Maintain interaction records, follow up on open cases, communicate updates, and contribute feedback to improve service processes and customer satisfaction.

Requirements

Requires customer service or similar customer-facing experience, strong communication and listening skills, problem-solving ability, attention to detail, and comfort with CRM and office productivity tools. A high school diploma or equivalent is required; post-secondary education is an advantage, and experience with office supplies, technology products, or B2B service is an asset.

Skills

Customer Service
Customer Support
Verbal Communication
Written Communication
Active Listening
Problem-Solving
Attention To Detail
Multitasking
Phone And Email Etiquette
Order Processing
Shipment Tracking
Issue Resolution
CRM Systems
Office Productivity Tools
Recordkeeping
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Customer Satisfaction
Customer Experience
Order Processing
Order Management
Shipment Tracking
Issue Resolution
CRM Systems
Email
Spreadsheets
Order Management Platforms
Phone Support
B2B Customer Service
Office Supplies
Technology Products
Print Management
Logistics Coordination
Sales Coordination
Accounting Coordination
Customer Interaction Records
Service Process Improvement
Product Information
Order Fulfillment

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