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Bilingual IVR Automation Engineer
Insight Global · Toronto, ON, Canada · From $40 CAD / hour
Bilingual IVR Automation Engineer
From $40 CAD / hour · Contract
Within 25 km of Richmond Hill · About 18.6 km from the city centre
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Job details
- Pay
- From $40 CAD / hour
- Job type
- Contract
- Experience
- 2–3+ years of automation experience
- Posted
Original job description
Required Skills & Experience
Bilingual in French and English
Strong experience working within contact centre / IVR environments
Hands-on experience with IVR and DTMF testing
Experience using CR Velocity as an automation/testing tool
Experience with Genesys Cloud or another CCaaS platform
2–3+ years of automation experience
Ability to develop, execute, and maintain automated test scenarios for IVR/contact centre workflows
Strong troubleshooting and problem-solving skills
Nice to Have Skills & Experience
Experience with speech recognition
Experience with CI/CD pipelines
Experience with API base dtesting
Job Description
Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands-on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.
Key Responsibilities include the below:
Build and maintain automated testing for IVR and contact centre workflows
Test IVR functionality, including DTMF-based customer journeys
Use CR Velocity to support IVR automation and testing
Validate IVR functionality within Genesys Cloud or other CCaaS platforms
Identify, troubleshoot, and document defects
Support regression testing as changes are introduced
Work closely with development, QA, and contact centre teams
Support API, speech recognition, and CI/CD testing where applicable
More about this job
Responsibilities
The IVR Automation Engineer at Insight Global will build, run and maintain automated tests for phone menu workflows, including keypad-driven customer journeys. The role also finds and documents defects and supports regression testing as changes are made.
Requirements
Candidates need 2-3+ years of automation experience, hands-on IVR and DTMF testing, contact centre experience, and fluency in French and English. CR Velocity and Genesys Cloud or another CCaaS platform are required.
Skills
- CR Velocity
- Genesys Cloud
- CCaaS platforms
- IVR testing
- DTMF testing
- Test automation
- Automated test scenario development
- Regression testing
- Defect identification and documentation
- Troubleshooting
- Contact centre workflows
- Speech recognition testing
- CI/CD pipelines
- API testing
- French
- English
Categories
- Software
- Technology
- Customer Service & Support
Keywords
- IVR automation
- IVR testing
- DTMF testing
- CR Velocity
- Genesys Cloud
- CCaaS
- contact centre
- test automation
- regression testing
- bilingual French English
- speech recognition
- CI/CD
- API testing
- quality assurance
- troubleshooting
- defect tracking
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