Tech Talent International

Staffing and Recruiting · Richmond Hill, Ontario

Open jobs near Richmond Hill

Within 25 km of Richmond Hill

Added 1 month ago
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- $70 to $90 CAD / hour
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No more jobs.

Tech Talent International

Avaya Aura - Level 2 Support Engineer

Toronto, ON, Canada

$70 to $90 CAD / hour

Within 25 km of Richmond Hill · About 18.6 km from the city centre

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Job details

Pay: $70 to $90 CAD / hour
Experience: Minimum of 3 years of experience in technical support for Avaya Aura products

Original job description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Avaya Aura - Level 2 Support Engineer for our IT Consulting client to work on a long term project with a major transportation company.

Role:Avaya Aura - Level 2 Support Engineer

Type: 6 month contract to start but this will be a long term project with projected extensions

Rate Range: $70 - $90/hr C2C

Location: onsite - client is based in Etobicoke, ON

Number of Roles: 1

Job Description:

We are seeking a highly skilled Avaya Aura - Level 2 Support Engineer to join our team on a contract basis. As a Level 2 Support Engineer, you will be responsible for providing technical support and troubleshooting for Avaya Aura products and solutions. You will work closely with our clients to identify and resolve any issues they may encounter, ensuring their systems are running smoothly and efficiently.

Key Responsibilities:

Provide technical support and troubleshooting for Avaya Aura products and solutions

Respond to and resolve customer inquiries and issues in a timely and professional manner

Collaborate with Level 1 support team to escalate and resolve complex issues

Conduct root cause analysis and provide recommendations for resolution and prevention of future issues

Work closely with clients to understand their business needs and provide tailored solutions

Conduct system testing and provide feedback to development team for product improvements

Document and maintain support processes and procedures

Stay up-to-date with the latest Avaya Aura products and solutions and provide training to clients and team members as needed

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field

Minimum of 3 years of experience in technical support for Avaya Aura products

Avaya Aura certification is preferred

Strong knowledge of Avaya Aura Communication Manager, Session Manager, and System Manager

Experience with SIP, H.323, and other VoIP protocols

Excellent troubleshooting and problem-solving skills

Strong communication and customer service skills

Ability to work independently and in a team environment

Flexible and able to adapt to changing priorities and deadlines

Must be able to work on-site in Etobicoke, ON, Canada

Contract Details:

This is a contractor position with a duration of 6 months, with possibility of extension based on performance and project requirements. The position is based in Etobicoke, ON, Canada and requires the candidate to work on-site during regular business hours.

If you are a highly skilled Avaya Aura - Level 2 Support Engineer looking for a challenging and rewarding opportunity, we encourage you to apply for this position at Software International. We offer a competitive salary, a dynamic work environment, and opportunities for growth and development.

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More about this job

Responsibilities

The Avaya Aura Level 2 Support Engineer will troubleshoot and resolve complex Avaya telephony issues, escalate from the Level 1 team, and analyze root causes to prevent recurrence. The role also documents support processes and trains clients and team members on Avaya updates.

Requirements

Candidates need at least 3 years of technical support experience with Avaya Aura, strong knowledge of Communication Manager, Session Manager and System Manager, and experience with SIP, H.323 and other VoIP protocols. A bachelor's degree in a related field is required, and Avaya Aura certification is preferred.

Skills

Avaya Aura Session Manager
Avaya Aura System Manager
SIP
H.323
VoIP protocols
Troubleshooting
Root cause analysis
Problem solving
Customer service
Technical documentation
System testing
Client training
Communication

Keywords

Avaya Aura
Avaya Aura Session Manager
Avaya Aura System Manager
Avaya
VoIP
SIP
H.323
Level 2 support
Technical support
Troubleshooting
Telephony
Unified communications
Contract
Etobicoke
IT consulting
Transportation

Tools

Avaya Aura Session Manager
Avaya Aura System Manager

Licenses

Avaya Aura certification

Languages

English

Seniority

Mid level

Fields of study

Computer Science
Information Technology

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