Full time permanent
Hybrid, 3-4 days/week onsite
JOB DESCRIPTION
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly. This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward. Key Responsibilities - Manage day-to-day relationships with existing client accounts. - Serve as a primary point of contact for customer inquiries, orders, and project updates. - Coordinate new orders and ensure information is accurately communicated to internal teams. - Work closely with estimating, production, project management, and operations teams to ensure projects stay on track. - Track timelines, deliverables, revisions, and client requests throughout project lifecycles. - Maintain accurate CRM records, account notes, and project documentation. - Identify opportunities for account growth and additional business within existing customers. - Proactively resolve client concerns and ensure high levels of customer satisfaction. - Participate in client meetings and assist with ongoing relationship development. - Support sales and leadership teams with account-related administrative activities and follow-up.
REQUIRED SKILLS AND EXPERIENCE
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience. - Strong client-facing communication and relationship-building skills. - Exceptional organizational skills and attention to detail. - Experience coordinating multiple projects, priorities, or customer accounts simultaneously. - Ability to work cross-functionally with multiple internal stakeholders. - Strong problem-solving and follow-up skills. - Experience managing customer expectations and building long-term relationships. - Proficiency with CRM systems and Microsoft Office. - Comfortable working in a fast-paced environment with frequent client interaction.
NICE TO HAVE SKILLS AND EXPERIENCE
- Retail industry experience. - Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience. - Experience working with project-based businesses. - Exposure to manufacturing, production, or operations environments. - Experience supporting custom projects or customer solutions. - Understanding of quoting, estimating, order management, or project coordination processes.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
Pay Rate: 75k-80k
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
