Production Support Specialist (Mainframe)
Job Type: Contract Contract Duration: 12 Months (Expected Extension) Location: Hybrid, Toronto, ON (1 day/week onsite) Pay Rate:CAD 70-90/h on Inc
Production Support Specialist (Mainframe)
What You'll Do
- Provide L2/L3 production support for business-critical banking and payment applications operating in highly available mainframe environments.
- Lead incident investigation, service recovery, and escalation activities to restore disrupted services quickly and safely.
- Coordinate with business users, technology teams, infrastructure groups, vendors, and global stakeholders during production incidents.
- Monitor production systems, analyze batch processing issues, investigate application failures, and perform root cause analysis to prevent recurring issues.
- Participate in problem management activities, post-incident reviews, and continuous improvement initiatives.
- Create and maintain support documentation, operational procedures, runbooks, and knowledge articles.
- Support change management, release management, disaster recovery testing, patching activities, and production deployments.
- Review production changes for operational readiness and identify risks during planning and implementation phases.
- Work closely with globally distributed teams across multiple regions and provide support outside standard business hours as required.
- Ensure adherence to organizational controls, governance requirements, and regulatory standards.
What You'll Need to Succeed
- 5+ years of experience in Production Support, Application Support, or IT Service Management within Banking, Financial Services, or other regulated environments.
- Strong Mainframe experience with CICS, COBOL, DB2, JCL, MQ, SPUFI, TWS/OPC or similar scheduling tools.
- Experience troubleshooting production incidents, batch failures, application issues, and service disruptions in complex enterprise environments.
- Solid understanding of Incident Management, Problem Management, Change Management, Release Management, and Disaster Recovery processes.
- Strong analytical and problem-solving skills with the ability to perform root cause analysis and drive issue resolution.
- Experience supporting high-availability systems and mission-critical business applications.
- Familiarity with SQL, Oracle, Unix/Linux, Java/J2EE, MQ, and WebSphere/Open Systems environments.
- Experience with monitoring and observability tools such as Splunk, Geneos, AppDynamics, Dynatrace, or similar platforms.
- Strong communication and stakeholder management skills with the ability to work effectively in global virtual teams.
- ITIL certification or equivalent service management experience is highly desirable.
- Exposure to Corporate Banking, Payments, Transaction Processing, or Capital Markets environments is considered an asset.
- Familiarity with AI productivity tools such as Copilot, Claude, or similar technologies is an asset.
What You'll Get in Return
You will have the opportunity to work with a leading global banking organization supporting mission-critical payment and banking platforms. This role offers exposure to complex enterprise systems, global stakeholders, modern support practices, and long-term project stability within a collaborative and supportive team environment.
What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion regarding your career.
This posting is for an existing vacancy with the organization. AI may be used to screen, assess or select applicants for the position.
This posting is for an existing vacancy with the organization.
AI may be used to screen, assess or select applicants for the position.
#1126858 - Avneesh Pandey
